[Users] Reporting bugs/enhancement requests to Zimbra

[Barry de Graaff]

It is definitely a loose end, we could try and push the issue at Synacor a bit more. 

On the other hand, we can also also help each other out, I think asking for help 
on this list or the weekly call, usually works, in that there is usually someone around 
that can help, or is willing to file an issue at Synacor. Not official maybe, but it works. 

Anyway, one other way that works, is having someone fix the bug outside of Synacor 
and do a PR. 

@Bill do you want to start an effort pushing the issue? 


Kind regards, 

Barry de Graaff 
Zeta Alliance 
Co-founder & Developer 
zetalliance.org | github.com/Zimbra-Community 

+31 617 220 227 
Fingerprint: 97f4694a1d9aedad012533db725ddd156d36a2d0 


From: "Bill Pye" <bill.pye at phoenix-systems.co.uk> 
To: "Randy Leiker" <randy at skywaynetworks.com>, "users" <users at lists.zetalliance.org> 
Sent: Tuesday, 4 December, 2018 17:56:14 
Subject: Re: [Users] Reporting bugs/enhancement requests to Zimbra 

Hi Randy 

That's all very well for customers but does nothing for users like me that use the OSS version and want to file bug reports and enhancement requests i.e. we can't! 

The usual reason given is 'resources', I understand that but when have you ever seen an OSS project that had no bug reporting facility? Why does Synacor ignore these forums and does not bother commenting or releasing blog post comments - I guess they're just not interested. 

The interaction of Synacor with these forums and moderators would be laughable if it wasn't so pathetic. 

Regards 

Bill 


From: Randy Leiker <randy at skywaynetworks.com> 
Sent: Tuesday, 4 December 2018 17:41 
To: users 
Subject: Re: [Users] Reporting bugs/enhancement requests to Zimbra 


Lorenzo, 
At the Zimbra Partners event a few months ago (https://info.zimbra.com/zimbra-activ8-north-america-2018), John Hurley & Vikas Agarwal with Zimbra Support, gave a presentation explaining how they're currently managing bug reports & enhancement requests. They're asking Zimbra customers to open a support ticket to report a bug so that Zimbra Support can validate it, then once validated, Support enters it in to their Jira system for internal tracking. The support request then stays open for the lifetime of the bug & they've stated a goal of having reported bugs fixed within 2 months. If the bug is severe, then the customer can make a case to Support, who in turn can be the customer's advocate with product management & development to fix a bug faster. During the lifetime of the bug, John stated that Support will periodically (about every 2-3 weeks) send status updates to the reporter of the bug. 

Enhancement requests use a similar process, where a support ticket is opened, however, once Support reviews the ticket, they'll close the ticket & mark it as resolved. The enhancement request gets entered in to their Jira system too for tracking, but there are no target time commitments for when an enhancement request will be implemented, as the final decision of whether to implement it is made by Zimbra product management. 

I think all of the above applies to Zimbra Network Edition & Open Source Edition Support contract users (https://www.zimbra.com/open-source-support/). It wasn't clear to me what options are available for free Zimbra OSE users, other than submitting pull requests via Github for bugs or enhancements. John & Vikas mentioned during their presentation that there were thousands of bugs/enhancements reported in the old Bugzilla system, and that a great many of those reports were no longer valid, as they related to old Zimbra versions, so they seem to be keeping it around for archive purposes. 


Randy Leiker ( randy at skywaynetworks.com ) 
Skyway Networks, LLC 
1.800.538.5334 / 913.663.3900 Ext. 100 
[ http://www.skywaynetworks.com/ | https://skywaynetworks.com ] 


From: "Lorenzo Milesi" <maxxer at yetopen.it> 
To: "users" <users at lists.zetalliance.org> 
Sent: Tuesday, December 4, 2018 1:38:05 AM 
Subject: [Users] Attachment from original message includes inline attachments 

Hi. 
Some time ago I filed [ https://bugzilla.zimbra.com/show_bug.cgi?id=108811 | bug #108811 ] because Zimbra includes inline images when including attachments from previous mail. It has, like all the other bugs, left dying on BZC without care... 

Time ago Zimbra posted about a new platform for submitting bugs for OSE. This has been announced months ago, has it ever been made public? 

Thanks 
-- 
Lorenzo Milesi - lorenzo.milesi at yetopen.it 



[ https://www.yetopen.it/ | 



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