[Users] ZCS 10 - Some messages not rendered at all (blank reading pane).

[Randy Leiker]

Hello Frédéric, 

Recently I received a report from 2 of my customers that said they were seeing something similar to this too, in addition to a problem with the folder list failing to render in the Classic UI when the Mail tab is selected. It was only occurring in the latest version of Chrome, and did not appear in other browsers like Firefox & Edge. It was later discovered that it was not due to a Chrome bug, but instead a browser plug-in called McAfee WebAdvisor. Both of my customers reported that after disabling this plug-in, the rendering problems disappeared. Apparently an auto McAfee update had installed on both customer's computers, and it unexpectedly adding this browser extension to Chrome. 

If that does not help, you may want to try disabling all browser extensions, then re-add them back one-by-one until the problem re-appears, as a process of elimination. It may also be helpful to clear all of the temporary files from the browser too, although this proved unnecessary with my 2 customers who experienced this issue. 


Randy Leiker ( randy at skywaynetworks.com ) 
Skyway Networks, LLC 
[ http://www.skywaynetworks.com/ | https://skywaynetworks.com ] 


From: "Frédéric Nass" <frederic.nass at univ-lorraine.fr> 
To: "users" <users at lists.zetalliance.org> 
Sent: Monday, January 29, 2024 3:22:36 AM 
Subject: [Users] ZCS 10 - Some messages not rendered at all (blank reading pane). 

Hello, 
We're facing a major issue here with some emails no being rendered at all in the reading pane (blank reading pane) after ZCS 10 upgrade. 
These emails properly renders at Gmail, Hotmail, in Thunderbird, Android Nine (9folders) and properly rendered by ZCS 8.8.15. 
This is not related to ModernUI as they are not rendered in Classic UI either. It's obviously ZCS 10 related. 
Anyone noticed this problem before? 
Regards, 
Frédéric. 
-- 
Frédéric Nass 

Sous-direction Infrastructures et Services 
Direction du Numérique 
Université de Lorraine 
Tél : +33 3 72 74 11 35 

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