[Users] Zimbra's bug fixing process?

Frédéric Nass frederic.nass at univ-lorraine.fr
Mon Feb 15 16:34:25 CET 2021

Hi Barry,

This is not about rant and shame and not about the ZA. Nor is it about 
bashing people contributing hard and providing nice reports each week. 
You guys rock and I've been telling this Randy in the past I hope 
several times. :-)

This is about customers being left behind, not getting any useful help 
from Zimbra's support.

This is about customers paying tens of thousands of dollars / euros each 
year without getting any bugs that they reported being properly 
investigated and fixed.

This is about customers (and BSPs!) not having any clue on where the 
Zimbra product is going and what resources are still available for the 
development and for bug fixing.

This is about customers expectations being neglected. Zimbra Drive v2 is 
still closed source and unable to talk to any other clouds than Zimbra's 
Nextcloud when we already have a Nextcloud+OnlyOffice cloud here for years.
Same goes for Zimbra Connect/Talk which is way too expensive to even be 
considered worth using.

This is about customers hoping for a real change in how Zimbra product 
is managed.

This is about customers expecting a few talented, skilled and efficient 
development resources being hired ASAP so that they finally get what 
they pay for.

Best regards,


Le 14/02/2021 à 15:50, Barry de Graaff a écrit :
> Hello David, hello everyone,
> Responding as a member of the Zeta Alliance since the early days, I 
> find it a bit saddening to read your negative feelings about Zeta 
> Alliance and specifically the weekly call.
> A number of us have invested a lot of (personal) time and even money 
> into the Zeta Alliance. Keeping weekly meetings going is not something 
> to underestimate. Some of us had to really pull and convince people to 
> join in the early days and over time keeping the agenda and the talk 
> going (in evening hours), takes a toll, I can tell you.
> Zeta Alliance has been around for 5 years and here is a short list of 
> things that Zeta Alliance deserves credit for:
>  1. Successfully pushed for the ability to build Zimbra FOSS:
>     https://github.com/Zimbra/zm-build
>     (before the build procedure was not documented and did not work at
>     all, we do not deserve 100% credit but I think we where the
>     accelerator)
>  2. Successfully delivered crowdfunded Zimlets and maintained a lot of
>     orphaned Zimlets: https://github.com/Zimbra-Community
>     Having these around really pushed Zimbra to the next level as
>     often Zimlets from the community got redeveloped and baked into
>     the Zimbra product, there now is 2FA, Nextcloud and soon
>     RocketChat in the main product. I cannot prove it but this may
>     also provided inspiration for all the Zimlets (Jitsi/Slack etc etc
>     that are now in Zimbra 9)
>  3. Zeta Alliance maintained a mailing list, it may not seem like
>     much, but it is something every open source project should have.
>     http://lists.zetalliance.org/ has a public archive of everything
>     ever said on there.
>  4. Kept weekly conference calls that are open for everyone to join
>     and talk at. The conference call summaries are on the mailing list
>     archives. We also have the agenda's of the weekly meetings at
>     https://drive.google.com/drive/folders/1xDyBJFjnfZYxuXJHiDzsXjjMuGGtIl7J
> On a few occasions an issue on the call was raised, that was then 
> brought to Synacor via a letter or one of the attendees reaching out 
> with everyone else backing. So I do not think the call is an obstacle 
> in any way to improve the product.
> Everyone is free to rant and shame. But I believe the community (and 
> Zeta Alliance) can be better and more powerful if *more people would 
> actively invest themselves and contributed their efforts in a selfless 
> manner*. Anyone can help by discussing with us on the weekly call, 
> help people on the forums or contribute code via sending PR's on Github.
> For the rest, I support what Marc wrote.
> Happy Valentines day to all and best regards,
> Barry
>> I might be against some ofyou here but I think the weekly Zeta call goes against the community (and global improvements).
>> Yes, I was part of the early Zeta Alliance and I'm still around.
>> The weekly call seemed a good idea (to me) at first.
>> Chitchat between people really motivated by Zimbra, improvements and so on, outside of Zimbra's owner.
>> But, seen from here (I might be wrong as I do not participate to the calls) it turned into a "parner call with some Synacor insiders".
>> All of this should happen on the public forum.
>> Serious talks, chitchats, answers from Synacor to question raised, shaming, etc.
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