[Users] Fwd: Re: [zimbra-contact] Case 00847700: PRES de l'Université de Lorraine - Bug ZCS-6022 update?

Frédéric Nass frederic.nass at univ-lorraine.fr
Mon Apr 27 11:03:57 CEST 2020 

Hi everyone,

I just wanted to share our wonderfull Zimbra support experience with 
Synacor and the community.

We opened a bug in June 2019, received no updates until today 10 months 
later (!) with support saying:
- that the bug is still open,
- that they will close the case (why??)
- that if I ever want news in the future, I should raise a new case 
refering to this case (why would you close this case then?)

Synacor, what kind of support is this? What happend to the "Customers 
come first. Period!" ?!

Regards,

Frédéric.

-------- Message transféré --------
Sujet : 	Re: [zimbra-contact] Case 00847700: PRES de l'Université de 
Lorraine - Bug ZCS-6022 update?
Date : 	Mon, 27 Apr 2020 03:43:12 -0400 (EDT)
De : 	Heera Sixxh (via zimbra-contact Mailing List) 
<xxxxxxxxx at univ-lorraine.fr>
Répondre à : 	Support <support at zimbra.com>
Pour : 	xxxxxxxxx <xxxxxxxxx at univ-lorraine.fr>
Copie à : 	Support <support at zimbra.com>



Hello Frédéric,

Zimbra Support Team would like to informed you that the bug (*ZCS-6022*) 
associated to your case is still in an open status.

If you would like an update on the bug in the future, please raise a new 
case referring to this case number. Support will check the status and 
followup with you.
This case will now be closed, and you may get a survey regarding the 
product - please share any feedback/comments. Your feedback is important 
for us to enhance the quality of the product.

We appreciate your commitment to Zimbra.

Regards,
Heera Sixxh Korxxxa
Zimbra| A SYNACOR PRODUCT
Manager Assistance: zimbra-escalation at synacor.com 
<mailto:zimbra-escalation at synacor.com>

You can find solutions to common issues on our wiki: 
http://wiki.zimbra.com Satisfied customers are our top priority.
Help us to help you! Logs and screenshots help a lot!

------------------------------------------------------------------------
*From: *"xxxxxxxxx" <xxxxxxxxx at univ-lorraine.fr>
*To: *"Support" <support at zimbra.com>
*Cc: *"xxxxxxxxx" <xxxxxxxxx at univ-lorraine.fr>
*Sent: *Tuesday, June 11, 2019 5:42:40 PM
*Subject: *Re: [xxxxxxxxx] Case 00847700: PRES de l'Université de 
Lorraine - Bug ZCS-6022 update?

Hi,

How can we avoid these lines from being recorded to mailbox.log ?

Regards,
Frédéric.

Le 11/06/2019 à 11:39, Supportxxxxxxxxx (via  Mailing List) a écrit :

    Hello,

    Zimbra Support Team would like to keep you informed that the bug
    associated to your case is still in an open status and the Support
    Team will continue monitoring the bug status.


    Another update will be sent to you in the following weeks.


    For more information about the new bug process, please see Zimbra
    New Bug Fix / Reporting
    Process^<https://blog.zimbra.com/2018/05/zimbras-new-bug-fix-reporting-process/> posting.



    If you have any questions, please reply to this case and the Support
    Team will followup with you.


    Thank you. We appreciate your commitment to Zimbra.Sincerely



    Thanks & Regards,
    *Vivek Dhande*
    Technical Support Engineer
    *Zimbra*| A *SYNACOR* PRODUCT <https://www.zimbra.com/>
    Blog <http://blog.zimbra.com/> | Support Portal
    <https://support.zimbra.com/> | Support Offering
    <https://www.zimbra.com/support/support-offerings/>
    Manager Assistance: zimbra-escalation at synacor.com
    <mailto:zimbra-escalation at synacor.com>
    <mailto:zimbra-escalation at synacor.com><http://www.zimbra.com/>

    ------------------------------------------------------------------------
    *From: *"Zimbra Support" <support at zimbra.com>
    <mailto:support at zimbra.com>
    *To: *"Vixxk Dhxxde" <vdhande at zimbra.com> <mailto:vdhande at zimbra.com>
    *Cc: *"Zimbra Support" <support at zimbra.com> <mailto:support at zimbra.com>
    *Sent: *Tuesday, June 11, 2019 1:55:33 PM
    *Subject: *Re: Case 00847700: PRES de l'Université de Lorraine - Bug
    ZCS-6022 update?

    *** UPDATED CASE: 00847700 ***
    Case Link: https://na87.salesforce.com/5001W00001VzVA2
    Case Type: Possible Bug

    Summary:
    Case Summary: Case 00847700: PRES de l'Université de Lorraine - Bug
    ZCS-6022 update?
    Case Severity Level: Severity-4
    Case Status: New
    Case Owner: vdhxxde at zimbra.com <mailto:vdhande at zimbra.com>

    Product:
    Product:
    Version:
    Comment:

    Account:
    Account Name: PRES de l'Université de Lorraine
    Support Level: Premier
    Contact Name: XXXXXX YYYYY
    Contact Email: xxxxxxxxx at univ-lorraine.fr
    <mailto:zimbra-contact at univ-lorraine.fr>
    Last Modified Date: 6/11/2019
    Last Modified By: Vivek Dhande

    Case Description:
    Hello,

    We're seeing a lot of these messages in mailbox.log. We're running ZCS
    8.8.11 P4.

    2019-06-11 08:56:38,142 INFO  [Mobile]
    [name=xxxxxine.dalxxxi at univ-lorraine.fr;mid=541;oip=194.167.211.10;port=46050;ua=ZimbraWebClient
    <mailto:name=xxxxxine.dalxxxi at univ-lorraine.fr;mid=541;oip=194.167.211.10;port=46050;ua=ZimbraWebClient>

    - FF67 (Win)/8.8.11_GA_3787;soapId=9739323;] index - Caught
    ServiceException trying to compare ZimbraHit
    {"s":12184,"d":1556618842000,"l":"78670ffc-9952-4066-9947-69e46a836491:30597","cid":"78670ffc-9952-4066-9947-69e46a836491:-286480","f":"u","rev":517729,"id":"78670ffc-9952-4066-9947-69e46a836491:286480","su":"[iuxxxxwy-scolarite]

    Demande de formation en étant salarié","fr":"Bonjour, Je me permets de
    vous envoyer ce mail puisque je vais faire une demande de formation
    auprès de votre université, et je suis salarié
    ...","cm":true,"e":[{"a":"Alexxxxxxlix at consuel.com"
    <mailto:Alexxxxxxlix at consuel.com>,"d":"Alexandre","p":"Alexandre
    ALIX","t":"f"}],"sf":"1"} to ZimbraHit
    {"s":7514,"d":1557940491000,"l":"78670ffc-9952-4066-9947-69e46a836491:30597","cid":"78670ffc-9952-4066-9947-69e46a836491:-290374","f":"u","rev":524326,"id":"78670ffc-9952-4066-9947-69e46a836491:290374","su":"[iuxxxxwy-scolarite]

    Demande validation d'exonération partielle dans mon compte","fr":"Je
    m'appelle karamoko SOXXXA, j'ai été accepté dans votre université pour
    l'année académique 2019/2020 de la formation DUT génie électrique et
    ...","cm":true,"e":[{"a":"karamxxxxxxxba12 at gmail.com"
    <mailto:karamxxxxxxxba12 at gmail.com>,"d":"Karamoko","p":"Karamoko
    Sogoba","t":"f"}],"sf":"1"}

    Apparently, this is your internal bug ZCS-6022. Can you please provide
    current resolution status for this bug and steps to disable the logging
    of these lines (as we for sure don't want any of these personal
    informations being recorded in our logs) ?

    Regards,
    Frédéric.

    -- 
    Cordialement,

    Frédéric Nass
    Equipe Messagerie,
    Université de Lorraine.

    Last Case Comment:



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