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<div class="moz-forward-container">Hi everyone,</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">I just wanted to share our
wonderfull Zimbra support experience with Synacor and the
community.</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">We opened a bug in June 2019,
received no updates until today 10 months later (!) with support
saying:</div>
<div class="moz-forward-container">- that the bug is still open,</div>
<div class="moz-forward-container">- that they will close the case
(why??)<br>
</div>
<div class="moz-forward-container">- that if I ever want news in the
future, I should raise a new case refering to this case (why would
you close this case then?)<br>
</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">Synacor, what kind of support is
this? What happend to the "Customers come first. Period!" ?!<br>
</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">Regards,</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">Frédéric.<br>
</div>
<div class="moz-forward-container"><br>
-------- Message transféré --------
<table class="moz-email-headers-table" cellspacing="0"
cellpadding="0" border="0">
<tbody>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Sujet :
</th>
<td>Re: [zimbra-contact] Case 00847700: PRES de l'Université
de Lorraine - Bug ZCS-6022 update?</td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Date : </th>
<td>Mon, 27 Apr 2020 03:43:12 -0400 (EDT)</td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">De : </th>
<td>Heera Sixxh (via zimbra-contact Mailing List)
<a class="moz-txt-link-rfc2396E" href="mailto:xxxxxxxxx@univ-lorraine.fr"><xxxxxxxxx@univ-lorraine.fr></a></td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Répondre
à : </th>
<td>Support <a class="moz-txt-link-rfc2396E" href="mailto:support@zimbra.com"><support@zimbra.com></a></td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Pour : </th>
<td>xxxxxxxxx <a class="moz-txt-link-rfc2396E" href="mailto:xxxxxxxxx@univ-lorraine.fr"><xxxxxxxxx@univ-lorraine.fr></a></td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Copie
à : </th>
<td>Support <a class="moz-txt-link-rfc2396E" href="mailto:support@zimbra.com"><support@zimbra.com></a></td>
</tr>
</tbody>
</table>
<br>
<br>
<div style="font-family: verdana,helvetica,sans-serif; font-size:
10pt; color: #000000">
<div style="font-family: verdana,helvetica,sans-serif;
font-size: 10pt; color: #000000">Hello Frédéric, <br>
</div>
<div style="font-family: verdana,helvetica,sans-serif;
font-size: 10pt; color: #000000"><br data-mce-bogus="1">
</div>
<div style="font-family: verdana,helvetica,sans-serif;
font-size: 10pt; color: #000000">
<div data-marker="__SIG_PRE__">
<div>Zimbra Support Team would like to informed you that the
bug (<strong>ZCS-6022</strong>) associated to your case is
still in an open status. </div>
<div><br>
If you would like an update on the bug in the future,
please raise a new case referring to this case number.
Support will check the status and followup with you.<br>
This case will now be closed, and you may get a survey
regarding the product - please share any
feedback/comments. Your feedback is important for us to
enhance the quality of the product.<br>
<br>
We appreciate your commitment to Zimbra. <span
style="font-size:9pt"></span><br>
</div>
<div>
<div><br>
</div>
<div><span style="font-size:9pt">Regards, </span><br>
<span style="font-size:9pt">Heera Sixxh Korxxxa <br>
</span></div>
<div><span style="font-size:9pt"><span style="color:rgb(
255 , 102 , 0 )">Zimbra</span><span
style="color:rgb( 15 , 194 , 239 )"><span
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id="OBJ_PREFIX_DWT542_com_zimbra_url"><span
class="Object"
id="OBJ_PREFIX_DWT571_com_zimbra_url"></span></span>
| A SYNACOR PRODUCT </span></span></div>
<div><span style="font-size:9pt">Manager Assistance: <span
class="Object"
id="OBJ_PREFIX_DWT408_ZmEmailObjectHandler"><span
class="Object"
id="OBJ_PREFIX_DWT543_ZmEmailObjectHandler"><span
class="Object"
id="OBJ_PREFIX_DWT572_ZmEmailObjectHandler"><a
href="mailto:zimbra-escalation@synacor.com"
rel="nofollow noopener noreferrer nofollow
noopener noreferrer nofollow noopener
noreferrer nofollow noopener noreferrer
nofollow noopener noreferrer" target="_blank"
moz-do-not-send="true">zimbra-escalation@synacor.com</a></span></span>
<br>
</span></span></div>
<br>
<span style="font-size:9pt">You can find solutions to
common issues on our wiki: <span class="Object"
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target="_blank" moz-do-not-send="true">http://wiki.zimbra.com</a></span></span>
Satisfied customers are our top priority. </span><br>
<span style="font-size:small"><span style="font-size:9pt">Help
us to help you! Logs and screenshots help a lot! </span></span></div>
</div>
<br>
<hr id="zwchr" data-marker="__DIVIDER__">
<div data-marker="__HEADERS__"><b>From: </b>"xxxxxxxxx"
<a class="moz-txt-link-rfc2396E" href="mailto:xxxxxxxxx@univ-lorraine.fr"><xxxxxxxxx@univ-lorraine.fr></a><br>
<b>To: </b>"Support" <a class="moz-txt-link-rfc2396E" href="mailto:support@zimbra.com"><support@zimbra.com></a><br>
<b>Cc: </b>"xxxxxxxxx" <a class="moz-txt-link-rfc2396E" href="mailto:xxxxxxxxx@univ-lorraine.fr"><xxxxxxxxx@univ-lorraine.fr></a><br>
<b>Sent: </b>Tuesday, June 11, 2019 5:42:40 PM<br>
<b>Subject: </b>Re: [xxxxxxxxx] Case 00847700: PRES de
l'Université de Lorraine - Bug ZCS-6022 update?<br>
</div>
<br>
<div data-marker="__QUOTED_TEXT__">
<div> Hi,<br>
<br>
How can we avoid these lines from being recorded to
mailbox.log ?<br>
<br>
Regards,<br>
Frédéric.<br>
<br>
<div class="moz-cite-prefix">Le 11/06/2019 à 11:39,
Supportxxxxxxxxx (via Mailing List) a écrit :<br>
</div>
<blockquote>
<div id="zimbraEditorContainer" style="font-family:
"verdana", "helvetica",
sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="1">
<div>Hello,<br>
</div>
<div><br>
</div>
<div>
<p style="margin: 0px;">Zimbra Support Team would
like to keep you informed that the bug associated
to your case is still in an open status and the
Support Team will continue monitoring the bug
status.<br>
</p>
<p style="margin: 0px;"><br>
</p>
<p style="margin: 0px;"> Another update will be sent
to you in the following weeks. </p>
<p style="margin: 0px;"><br>
</p>
<p style="margin: 0px;">For more information about
the new bug process, please see <span
class="nobr"><a
href="https://blog.zimbra.com/2018/05/zimbras-new-bug-fix-reporting-process/"
rel="nofollow nofollow noopener noreferrer"
target="_blank" moz-do-not-send="true">Zimbra
New Bug Fix / Reporting Process<sup><img
class="rendericon" alt=""
data-mce-src="https://wiki.corp.synacor.com/images/icons/linkext7.gif"
src="https://wiki.corp.synacor.com/images/icons/linkext7.gif"
saveddisplaymode="" style=""
moz-do-not-send="true" width="7"
height="7" border="0" align="absmiddle"></sup></a></span> posting.
</p>
<p style="margin: 0px;"><br>
</p>
<p style="margin: 0px;">If you have any questions,
please reply to this case and the Support Team
will followup with you.</p>
<p style="margin: 0px;"><br>
</p>
<p style="margin: 0px;">Thank you. We appreciate
your commitment to Zimbra.Sincerely </p>
</div>
<div><br>
</div>
<div>
<div>
<div>
<div><br>
<span style="font-family: "verdana",
"helvetica", sans-serif;
font-size: 9pt;">Thanks & Regards,</span><br>
<strong><span style="font-family:
"verdana",
"helvetica", sans-serif;
font-size: 9pt;"><span id="DWT346"
class="ZmSearchResult"><span id="DWT360"
class="ZmSearchResult">Vivek</span></span>
Dhande</span></strong><br>
<span style="font-family: "verdana",
"helvetica", sans-serif;
font-size: 9pt;">Technical Support Engineer</span>
<div><a href="https://www.zimbra.com/"
target="_blank" rel="nofollow noopener
noreferrer" moz-do-not-send="true"><span
style="font-size: 10pt;"><span
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"helvetica", sans-serif;"><strong><span
style="color: rgb(255, 102, 0);">Zimbra</span></strong></span><span
style="font-family: "arial",
"helvetica", sans-serif;"><span
style="color: rgb(15, 194, 239);"> </span></span><span
style="font-family: "arial",
"helvetica", sans-serif;"><span
style="color: rgb(15, 194, 239);">|
A <strong>SYNACOR</strong> PRODUCT</span></span></span></a><span
style="font-size: 10pt;"><span
style="font-family: "arial",
"helvetica", sans-serif;"><span
style="color: rgb(15, 194, 239);"></span></span></span></div>
<div><span style="font-size: 10pt; color:
rgb(0, 51, 0);"><span style="font-family:
"arial",
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Offering</a><br>
</span></span></div>
<div><span style="font-size: 10pt;"><span
style="font-family: "arial",
"helvetica", sans-serif;"><span
style="font-size: 9pt; font-family:
"verdana",
"helvetica", sans-serif;">Manager
Assistance: <span class="Object"
id="OBJ_PREFIX_DWT475_ZmEmailObjectHandler"><span
class="Object"
id="OBJ_PREFIX_DWT512_ZmEmailObjectHandler"><a
href="mailto:zimbra-escalation@synacor.com" target="_blank"
rel="nofollow noopener
noreferrer"
moz-do-not-send="true">zimbra-escalation@synacor.com</a></span></span></span><span
style="color: rgb(15, 194, 239);"><br>
</span></span></span></div>
<span style="font-size: 9pt;"><span
class="Object"
id="OBJ_PREFIX_DWT408_ZmEmailObjectHandler"><span
class="Object"
id="OBJ_PREFIX_DWT383_ZmEmailObjectHandler"><a
href="mailto:zimbra-escalation@synacor.com" rel="noopener nofollow
noopener noreferrer" target="_blank"
moz-do-not-send="true"><span
style="font-size: 9pt;"><span
style="font-family:
"verdana",
"helvetica",
sans-serif;"></span></span></a></span></span></span><span
style="color: rgb(51, 102, 153);"><span
class="Object"
id="OBJ_PREFIX_DWT902_ZmEmailObjectHandler"></span></span><span
style="font-size: 10pt;"></span><span
style="color: rgb(0, 0, 0); font-size:
10pt;"><a href="http://www.zimbra.com/"
style="color: rgb(0, 0, 0);"
target="_blank" rel="nofollow noopener
noreferrer" moz-do-not-send="true"><span
style="font-family: "arial",
"helvetica", sans-serif;"><span
style="color: rgb(51, 102, 255);"></span></span></a></span><br>
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<hr id="zwchr">
<div><b>From: </b>"Zimbra Support" <a
href="mailto:support@zimbra.com" target="_blank"
rel="nofollow noopener noreferrer"
moz-do-not-send="true"><support@zimbra.com></a><br>
<b>To: </b>"Vixxk Dhxxde" <a
href="mailto:vdhande@zimbra.com" target="_blank"
rel="nofollow noopener noreferrer"
moz-do-not-send="true"><vdhande@zimbra.com></a><br>
<b>Cc: </b>"Zimbra Support" <a
href="mailto:support@zimbra.com" target="_blank"
rel="nofollow noopener noreferrer"
moz-do-not-send="true"><support@zimbra.com></a><br>
<b>Sent: </b>Tuesday, June 11, 2019 1:55:33 PM<br>
<b>Subject: </b>Re: Case 00847700: PRES de
l'Université de Lorraine - Bug ZCS-6022 update?<br>
</div>
<div><br>
</div>
<div>*** UPDATED CASE: 00847700 ***<br>
Case Link: <a
href="https://na87.salesforce.com/5001W00001VzVA2"
target="_blank" rel="nofollow noopener noreferrer"
moz-do-not-send="true">https://na87.salesforce.com/5001W00001VzVA2</a><br>
Case Type: Possible Bug<br>
<br>
Summary:<br>
Case Summary: Case 00847700: PRES de l'Université de
Lorraine - Bug ZCS-6022 update?<br>
Case Severity Level: Severity-4<br>
Case Status: New<br>
Case Owner: <a href="mailto:vdhande@zimbra.com"
target="_blank" rel="nofollow noopener noreferrer"
moz-do-not-send="true">vdhxxde@zimbra.com</a><br>
<br>
Product:<br>
Product: <br>
Version: <br>
Comment: <br>
<br>
Account:<br>
Account Name: PRES de l'Université de Lorraine <br>
Support Level: Premier<br>
Contact Name: XXXXXX YYYYY <br>
Contact Email: <a
href="mailto:zimbra-contact@univ-lorraine.fr"
target="_blank" rel="nofollow noopener noreferrer"
moz-do-not-send="true">xxxxxxxxx@univ-lorraine.fr</a><br>
Last Modified Date: 6/11/2019<br>
Last Modified By: Vivek Dhande<br>
<br>
Case Description:<br>
Hello,<br>
<br>
We're seeing a lot of these messages in mailbox.log.
We're running ZCS <br>
8.8.11 P4.<br>
<br>
2019-06-11 08:56:38,142 INFO [Mobile] <br>
[<a
href="mailto:name=xxxxxine.dalxxxi@univ-lorraine.fr;mid=541;oip=194.167.211.10;port=46050;ua=ZimbraWebClient"
target="_blank" rel="nofollow noopener noreferrer"
moz-do-not-send="true">name=xxxxxine.dalxxxi@univ-lorraine.fr;mid=541;oip=194.167.211.10;port=46050;ua=ZimbraWebClient</a>
<br>
- FF67 (Win)/8.8.11_GA_3787;soapId=9739323;] index -
Caught <br>
ServiceException trying to compare ZimbraHit <br>
{"s":12184,"d":1556618842000,"l":"78670ffc-9952-4066-9947-69e46a836491:30597","cid":"78670ffc-9952-4066-9947-69e46a836491:-286480","f":"u","rev":517729,"id":"78670ffc-9952-4066-9947-69e46a836491:286480","su":"[iuxxxxwy-scolarite]
<br>
Demande de formation en étant
salarié","fr":"Bonjour, Je me permets de <br>
vous envoyer ce mail puisque je vais faire une
demande de formation <br>
auprès de votre université, et je suis salarié <br>
...","cm":true,"e":[{"a":<a
href="mailto:Alexxxxxxlix@consuel.com"
target="_blank" rel="nofollow noopener noreferrer"
moz-do-not-send="true">"Alexxxxxxlix@consuel.com"</a>,"d":"Alexandre","p":"Alexandre
<br>
ALIX","t":"f"}],"sf":"1"} to ZimbraHit <br>
{"s":7514,"d":1557940491000,"l":"78670ffc-9952-4066-9947-69e46a836491:30597","cid":"78670ffc-9952-4066-9947-69e46a836491:-290374","f":"u","rev":524326,"id":"78670ffc-9952-4066-9947-69e46a836491:290374","su":"[iuxxxxwy-scolarite]
<br>
Demande validation d'exonération partielle dans mon
compte","fr":"Je <br>
m'appelle karamoko SOXXXA, j'ai été accepté dans
votre université pour <br>
l'année académique 2019/2020 de la formation DUT
génie électrique et <br>
...","cm":true,"e":[{"a":<a
href="mailto:karamxxxxxxxba12@gmail.com"
target="_blank" rel="nofollow noopener noreferrer"
moz-do-not-send="true">"karamxxxxxxxba12@gmail.com"</a>,"d":"Karamoko","p":"Karamoko
<br>
Sogoba","t":"f"}],"sf":"1"}<br>
<br>
Apparently, this is your internal bug ZCS-6022. Can
you please provide <br>
current resolution status for this bug and steps to
disable the logging <br>
of these lines (as we for sure don't want any of
these personal <br>
informations being recorded in our logs) ?<br>
<br>
Regards,<br>
Frédéric.<br>
<br>
-- <br>
Cordialement,<br>
<br>
Frédéric Nass<br>
Equipe Messagerie,<br>
Université de Lorraine.<br>
<br>
Last Case Comment:<br>
</div>
</div>
</blockquote>
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