<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hi,</span><br></div><div><br data-mce-bogus="1"></div><div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We have Zimbra multi-servers (8.8.15) and have trouble with Outlook client for some of users (not all users).</span><br data-mce-bogus="1"></div><div><br data-mce-bogus="1"></div><div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Sometimes, some users using Outlook client 2016 (IMAP accounts) cannot get new messages automatically.</span><br data-mce-bogus="1"></div><div><br data-mce-bogus="1"></div><div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">To fix issue temporarily, users close the app Outlook then re-open => the result: Outlook client gets new messages normally.</span><br data-mce-bogus="1"></div><div><br data-mce-bogus="1"></div><div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Any advices?</span><br data-mce-bogus="1"></div><div><br data-mce-bogus="1"></div><div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">For information:</span></div><div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">- Outlook: 2016 v16.0.4266.1001</span><br data-mce-bogus="1"></div><div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">- Event logs in Outlook clients (Windows 7/10):</span><br data-mce-bogus="1"></div><div><pre class="bz_comment_text" id="comment_text_1"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">"The store C:\Users\admin\AppData\Local\Microsoft\Outlook\<a href="mailto:buiduythuiway@baoviet.com.vn.ost" data-mce-href="mailto:buiduythuiway@baoviet.com.vn.ost">user@domain.com.ost</a> has detected a catalog checkpoint"<br>(details in attach file)
</span></pre></div><div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">- Event logs in Zimbra mailbox: there is no strange logs.</span><br data-mce-bogus="1"></div><div><br></div><div data-marker="__SIG_PRE__"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Regards,</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">N. Thang</span></div></div></body></html>