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<p>Hello,</p>
<p>This is yet another bottle thrown at the see from the Zimbra's
customer island.<br>
</p>
<p>Does anyone know if this "Zimbra’s New Bug Fix / Reporting
Process" is still going on?
<a class="moz-txt-link-freetext" href="https://blog.zimbra.com/2018/05/zimbras-new-bug-fix-reporting-process/">https://blog.zimbra.com/2018/05/zimbras-new-bug-fix-reporting-process/</a><br>
</p>
<p>I've been asking the support about 2 bugs that we reported and
that were never fixed.</p>
<p>ZBUG-982: Add a Google Calendar reloads ZWC.</p>
<p>Customer: "This bug was reported years ago (see below) and the
Bug Lookup tool in Zimbra's customer portal still says: "There are
no updates for ZBUG-982. Please contact support for further
details." Why is this bug not fixed yet? What work has been done
to fix it?"<br>
Support : "Thank you for following up on ZBUG-982, the bug was
open before January 1 2020 and do to data sensitivity, we are
unable to provide updates to bugs older than Jan 1, 2020. Going
forward, we recommend opening a new case asking status on any
issue that isn't showing within the bug tracking portal to insure
that the support team can provide a timely update. For your bug
ZBUG-982, it has been assigned to a coming sprint but from the
notes the fix is technical and there is no estimated time for
resolution. Support updated the bug letting Product know that you
have made a follow up request."<br>
<span class="VIiyi" lang="en"><span class="JLqJ4b ChMk0b"
data-language-for-alternatives="en"
data-language-to-translate-into="fr" data-phrase-index="0"><span>Bug
lookup tool: "</span></span></span>There are no updates for
ZBUG-982. Please contact support for further details."</p>
<p>Crazy, uh? Guys are sprinting since January 2020. They should
really take a break...<br>
</p>
<p>ZBUG-743: Unchecked status of shared sub-calendars does not
survive ZWC reload<br>
</p>
<p>Customer: "ZCS Bug Lookup tool shows no progress for bug <span
class="action--title">ZBUG-743. Please provide feedback on bug </span><span
class="action--title"><span class="action--title">ZBUG-743."</span></span><br>
Support : "At this time, there is no ETA on when the issue will be
resolved. I have updated the bug letting Product know that you
requested a status."<span class="VIiyi" lang="en"><span
class="JLqJ4b ChMk0b" data-language-for-alternatives="en"
data-language-to-translate-into="fr" data-phrase-index="0"><span><br>
Bug lookup tool: "</span></span></span>There are no updates
for ZBUG-743. Please contact support for further details."</p>
<p>And of course, both cases closed the day after.<br>
</p>
<p>What about the "All JIRA tickets will be addressed within 2
months or less."? <br>
<br>
Any ETA for this joke to end?<br>
</p>
<p>Regards,</p>
Frédéric Nass<br>
<br>
Sous-direction Infrastructures et Services<br>
Direction du Numérique <br>
Université de Lorraine<br>
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