<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div data-marker="__QUOTED_TEXT__"><div style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt;color:#000000"><div><div style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt;color:#000000"><div>Frederic,<br></div><br><div>I understand and share in your frustration with the bug reporting and follow-up process. My biggest issue with the process is the lack of transparency of which bugs are chosen to be fixed, and the schedule for those fixes. For many of us in the Zimbra community, we have our financial well being tied to how well or how poorly the ecosystem around Zimbra operates, as many businesses have been built around the product.<br></div><br><div>Several years ago when it became apparent that Bugzilla was being deprecated, I welcomed the news that there would be a new formalized bug reporting and fixing process introduced by opening Zimbra support cases. At the time, I had the impression that Zimbra was undergoing a kind of rebirth as new noteworthy features were finally being added again with the Zextras partnership, and with a new head of Zimbra product management, it felt like bugs were going to be prioritized and fixed within a reasonable timeline. But, like many other past efforts, it started out well, however the lack of transparency in the process continues to be a problem.<br></div><br><div>There are Synacor employees who regularly join us on the weekly Zeta calls who are continuing to try to engage internal resources in the company to improve the situation. The recurring theme that has been reported back however is that upper management does not seem to be hearing these messages from the community clearly, and acting on them accordingly. There are also some ongoing private discussions among Zimbra partners about what to do about the situation too. It is worth mentioning that John Eastman, a Synacor employee, who has been increasingly joining the weekly calls, posted this note recently on the forums: <a href="http://forums.zimbra.com/viewtopic.php?f=9&t=68073&sid=1524e91a0a1fd68718d0d3f30634e99d#p297002">http://forums.zimbra.com/viewtopic.php?f=9&t=68073&sid=1524e91a0a1fd68718d0d3f30634e99d#p297002</a> . Take him up on his offer and tell him about your experience. That is an open invitation to anyone reading this message to get involved and get in touch. And remember, the invitation is always open for anyone to join us on the Zeta calls too.<br></div><br><div>I am glad to hear that you find the weekly Zeta call summaries helpful. They do require a time commitment each week to compile and write, but I think it helps the Zimbra community to know what is going on in Synacor and with the Zimbra product, beyond just the press releases and blog posts we see released through official Synacor channels.<br></div><br><div><div><div><div><span style="color:rgb( 255 , 102 , 0 );font-weight:bold"><br>Randy Leiker (</span><span style="font-weight:bold"> <span style="color:rgb( 51 , 51 , 255 );background-color:rgb( 255 , 255 , 255 )">randy@skywaynetworks.com</span> <span style="color:rgb( 255 , 102 , 0 )">)</span></span><br><span style="color:rgb( 0 , 0 , 153 )">Skyway Networks, LLC</span><br><span style="color:rgb( 0 , 0 , 153 )"></span></div><div><span style="color:rgb( 0 , 0 , 153 )"><br></span></div></div></div></div><hr id="zwchr"><div><b>From: </b>"Frédéric Nass" <frederic.nass@univ-lorraine.fr><br><b>To: </b>"randy" <randy@skywaynetworks.com>, "users" <users@lists.zetalliance.org><br><b>Sent: </b>Monday, April 27, 2020 12:19:33 PM<br><b>Subject: </b>Re: [Users] Fwd: Re: [zimbra-contact] Case 00847700: PRES de l'Université de Lorraine - Bug ZCS-6022 update?<br></div><br><div><p>Hi Randy,</p>
<p>Do you suggest that I should open a support case to get un update
on my support case they've just closed? What if they close this
one and ask me to create another one to ask for the other one
about the other one? And so on...<br>
</p>
<p>Sorry to sound sarcastic but this is INSANE. It's obvious that
these people don't fix bugs and don't answer the questions. I'm a
sys admin, so as everyone here, I've never closed a support case
without providing actual help to my users.<br>
Oh yeah I forgot... I'm being professional.</p>
<p>We have opened many bugs by the past. I can vaguely remember one
for which we got actual help (was LDAP related) and that was in
2014. The one regarding attachments being duplicated each time a
Draft gets saved (that was fixed in the release notes only), we
reported this one like 2 years ago. The one with Gmail external
agenda that reloads the whole webmail as if you pressed F5, we
reported this one more than a year ago. Still not fixed. Any
trainee would get this fixed in half a day!<br>
</p>
<p>We always do provide all necessary informations (full debug logs,
thread dumps, stacks, etc.) for the devs to fix the bugs but they
never fix anything.<br>
</p>
<p>Don't get me wrong, I'm an absolute fan of your Zeta call Summary
that I read each week with attention, they give me a lot of
informations, and I like how you guys Mark, Barry, Cine, Gary, and
others... try to keep this product alive against Synacor, but as a
client, I expect a minimum of consideration when I ask for
support.<br>
</p>
<p>I really hope you'll get things right. And hope that you'll be
able to use my testimony in future Zeta calls because, yeah... I'm
a customer.<br>
</p>
<pre class="moz-signature">Cordialement,
Frédéric Nass
Direction du Numérique
Sous-direction Infrastructures et Services
Tél : 03.72.74.11.35</pre>
<div class="moz-cite-prefix">Le 27/04/2020 à 18:27, Randy Leiker a
écrit :<br>
</div>
<blockquote>
<div style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt;color:#000000">
<div>Hi Frederic,<br>
</div>
<div><br>
</div>
<div>I received a nearly identical message from Zimbra during
the overnight hours too related to a bug I had opened back in
October 2019 related to a regression of an earlier bug, that
was originally marked as fixed, related to duplicating inline
images within an email message being composed in the Zimbra
Web Client.<br>
</div>
<div><br>
</div>
<div>At a Zimbra partner event back in late 2017, Zimbra
Supported explained to partners that they wanted all bug
reports submitted as support cases (rather than through
Bugzilla), so they could manage the process of entering &
tracking the bugs in their internal ticket tracking system,
Jira. They had also explained that they planned to close
support cases after a bug had been confirmed, but not fixed,
presumably to avoid having an ever growing number of open
support cases from accumulating while the developers were
working through the bugs. Similar to what the email says that
you included below, they encouraged us to open new support
cases whenever we wanted an update on a bug.<br>
</div>
<div><br>
</div>
<div>Ironically, on last week's Zeta conference call, this
policy was one of the things discussed and I was attempting to
advocate that more transparency be introduced to the bug
tracking and fixing process. For the details, refer to the
Zeta call summary I sent to this mailing list on April 22nd.<br>
</div>
<div><br>
</div>
<div>
<div>
<div>
<div><span style="color:rgb( 255 , 102 , 0 );font-weight:bold"><br>
Randy Leiker (</span><span style="font-weight:bold"> <span style="color:rgb( 51 , 51 , 255 );background-color:rgb( 255 , 255 , 255 )"><a href="mailto:randy@skywaynetworks.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">randy@skywaynetworks.com</a></span>
<span style="color:rgb( 255 , 102 , 0 )">)</span></span><br>
<span style="color:rgb( 0 , 0 , 153 )">Skyway Networks,
LLC</span><br>
<span style="color:rgb( 0 , 0 , 153 )"></span></div>
<div><span style="color:rgb( 0 , 0 , 153 )"><br>
</span></div>
</div>
</div>
</div>
<hr id="zwchr">
<div><b>From: </b>"Frédéric Nass"
<a href="mailto:frederic.nass@univ-lorraine.fr" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><frederic.nass@univ-lorraine.fr></a><br>
<b>To: </b>"users" <a href="mailto:users@lists.zetalliance.org" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><users@lists.zetalliance.org></a><br>
<b>Sent: </b>Monday, April 27, 2020 4:03:57 AM<br>
<b>Subject: </b>[Users] Fwd: Re: [zimbra-contact] Case
00847700: PRES de l'Université de Lorraine - Bug ZCS-6022
update?<br>
</div>
<div><br>
</div>
<div>
<div class="moz-forward-container">Hi everyone,</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">I just wanted to share our
wonderfull Zimbra support experience with Synacor and the
community.</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">We opened a bug in June
2019, received no updates until today 10 months later (!)
with support saying:</div>
<div class="moz-forward-container">- that the bug is still
open,</div>
<div class="moz-forward-container">- that they will close the
case (why??)<br>
</div>
<div class="moz-forward-container">- that if I ever want news
in the future, I should raise a new case refering to this
case (why would you close this case then?)<br>
</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">Synacor, what kind of
support is this? What happend to the "Customers come first.
Period!" ?!<br>
</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">Regards,</div>
<div class="moz-forward-container"><br>
</div>
<div class="moz-forward-container">Frédéric.<br>
</div>
<div class="moz-forward-container"><br>
-------- Message transféré --------
<table class="moz-email-headers-table" cellspacing="0" cellpadding="0" border="0"><tbody><tr><th valign="BASELINE" nowrap="nowrap" align="RIGHT">Sujet :
</th><td>Re: [zimbra-contact] Case 00847700: PRES de
l'Université de Lorraine - Bug ZCS-6022 update?</td></tr><tr><th valign="BASELINE" nowrap="nowrap" align="RIGHT">Date :
</th><td>Mon, 27 Apr 2020 03:43:12 -0400 (EDT)</td></tr><tr><th valign="BASELINE" nowrap="nowrap" align="RIGHT">De :
</th><td>Heera Sixxh (via zimbra-contact Mailing List) <a href="mailto:xxxxxxxxx@univ-lorraine.fr" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><xxxxxxxxx@univ-lorraine.fr></a><br>
</td></tr><tr><th valign="BASELINE" nowrap="nowrap" align="RIGHT">Répondre
à : </th><td>Support <a href="mailto:support@zimbra.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><support@zimbra.com></a><br>
</td></tr><tr><th valign="BASELINE" nowrap="nowrap" align="RIGHT">Pour :
</th><td>xxxxxxxxx <a href="mailto:xxxxxxxxx@univ-lorraine.fr" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><xxxxxxxxx@univ-lorraine.fr></a><br>
</td></tr><tr><th valign="BASELINE" nowrap="nowrap" align="RIGHT">Copie
à : </th><td>Support <a href="mailto:support@zimbra.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><support@zimbra.com></a><br>
</td></tr></tbody></table>
<br>
<br>
<div style="font-family:'verdana' , 'helvetica' , sans-serif;font-size:10pt;color:#000000">
<div style="font-family:'verdana' , 'helvetica' , sans-serif;font-size:10pt;color:#000000">Hello
Frédéric, <br>
</div>
<div style="font-family:'verdana' , 'helvetica' , sans-serif;font-size:10pt;color:#000000"><br>
</div>
<div style="font-family:'verdana' , 'helvetica' , sans-serif;font-size:10pt;color:#000000">
<div>
<div>Zimbra Support Team would like to informed you
that the bug (<strong>ZCS-6022</strong>) associated
to your case is still in an open status. </div>
<div><br>
If you would like an update on the bug in the
future, please raise a new case referring to this
case number. Support will check the status and
followup with you.<br>
This case will now be closed, and you may get a
survey regarding the product - please share any
feedback/comments. Your feedback is important for us
to enhance the quality of the product.<br>
<br>
We appreciate your commitment to Zimbra. <span style="font-size:9pt"></span><br>
</div>
<div>
<div><br>
</div>
<div><span style="font-size:9pt">Regards, </span><br>
<span style="font-size:9pt">Heera Sixxh
Korxxxa <br>
</span></div>
<div><span style="font-size:9pt"><span style="color:rgb( 255 , 102 , 0 )">Zimbra</span><span style="color:rgb( 15 , 194 , 239 )"><span class="Object" id="OBJ_PREFIX_DWT542_com_zimbra_url"><span class="Object" id="OBJ_PREFIX_DWT571_com_zimbra_url"></span></span>
| A SYNACOR PRODUCT </span></span></div>
<div><span style="font-size:9pt">Manager Assistance:
<span class="Object" id="OBJ_PREFIX_DWT408_ZmEmailObjectHandler"><span class="Object" id="OBJ_PREFIX_DWT543_ZmEmailObjectHandler"><span class="Object" id="OBJ_PREFIX_DWT572_ZmEmailObjectHandler"><a href="mailto:zimbra-escalation@synacor.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">zimbra-escalation@synacor.com</a></span></span>
<br>
</span></span></div>
<br>
<span style="font-size:9pt">You can find solutions
to common issues on our wiki: <span class="Object" id="OBJ_PREFIX_DWT544_com_zimbra_url"><span class="Object" id="OBJ_PREFIX_DWT573_com_zimbra_url"><a href="http://wiki.zimbra.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">http://wiki.zimbra.com</a></span></span>
Satisfied customers are our top priority. </span><br>
<span style="font-size:small"><span style="font-size:9pt">Help us to help you! Logs
and screenshots help a lot! </span></span></div>
</div>
<br>
<hr id="zwchr">
<div><b>From: </b>"xxxxxxxxx" <a href="mailto:xxxxxxxxx@univ-lorraine.fr" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><xxxxxxxxx@univ-lorraine.fr></a><br>
<b>To: </b>"Support" <a href="mailto:support@zimbra.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><support@zimbra.com></a><br>
<b>Cc: </b>"xxxxxxxxx" <a href="mailto:xxxxxxxxx@univ-lorraine.fr" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><xxxxxxxxx@univ-lorraine.fr></a><br>
<b>Sent: </b>Tuesday, June 11, 2019 5:42:40 PM<br>
<b>Subject: </b>Re: [xxxxxxxxx] Case 00847700: PRES
de l'Université de Lorraine - Bug ZCS-6022 update?<br>
</div>
<br>
<div>
<div> Hi,<br>
<br>
How can we avoid these lines from being recorded to
mailbox.log ?<br>
<br>
Regards,<br>
Frédéric.<br>
<br>
<div class="moz-cite-prefix">Le 11/06/2019 à 11:39,
Supportxxxxxxxxx (via Mailing List) a écrit :<br>
</div>
<blockquote>
<div id="zimbraEditorContainer" style="font-family:'verdana' , 'helvetica' , sans-serif;font-size:12pt;color:rgb( 0 , 0 , 0 )" class="1">
<div>Hello,<br>
</div>
<div><br>
</div>
<div>
<p style="margin:0px">Zimbra Support Team
would like to keep you informed that the bug
associated to your case is still in an open
status and the Support Team will continue
monitoring the bug status.<br>
</p>
<p style="margin:0px"><br>
</p>
<p style="margin:0px"> Another update will be
sent to you in the following weeks. </p>
<p style="margin:0px"><br>
</p>
<p style="margin:0px">For more information
about the new bug process, please see <span class="nobr"><a href="https://blog.zimbra.com/2018/05/zimbras-new-bug-fix-reporting-process/" rel="nofollow nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">Zimbra
New Bug Fix / Reporting Process<sup><img class="rendericon" alt="" data-mce-src="https://wiki.corp.synacor.com/images/icons/linkext7.gif" src="https://wiki.corp.synacor.com/images/icons/linkext7.gif" width="7" height="7" border="0" align="absmiddle"></sup></a></span> posting.
</p>
<p style="margin:0px"><br>
</p>
<p style="margin:0px">If you have any
questions, please reply to this case and the
Support Team will followup with you.</p>
<p style="margin:0px"><br>
</p>
<p style="margin:0px">Thank you. We appreciate
your commitment to Zimbra.Sincerely </p>
</div>
<div><br>
</div>
<div>
<div>
<div>
<div><br>
<span style="font-family:'verdana' , 'helvetica' , sans-serif;font-size:9pt">Thanks &
Regards,</span><br>
<strong><span style="font-family:'verdana' , 'helvetica' , sans-serif;font-size:9pt"><span id="DWT346" class="ZmSearchResult"><span id="DWT360" class="ZmSearchResult">Vivek</span></span>
Dhande</span></strong><br>
<span style="font-family:'verdana' , 'helvetica' , sans-serif;font-size:9pt">Technical
Support Engineer</span>
<div><a href="https://www.zimbra.com/" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><span style="font-size:10pt"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong><span style="color:rgb( 255 , 102 , 0 )">Zimbra</span></strong></span><span style="font-family:'arial' , 'helvetica' , sans-serif"><span style="color:rgb( 15 , 194 , 239 )"> </span></span><span style="font-family:'arial' , 'helvetica' , sans-serif"><span style="color:rgb( 15 , 194 , 239 )">| A <strong>SYNACOR</strong>
PRODUCT</span></span></span></a><span style="font-size:10pt"><span style="font-family:'arial' , 'helvetica' , sans-serif"><span style="color:rgb( 15 , 194 , 239 )"></span></span></span></div>
<div><span style="font-size:10pt;color:rgb( 0 , 51 , 0 )"><span style="font-family:'arial' , 'helvetica' , sans-serif"><a href="http://blog.zimbra.com/" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">Blog</a>
| <a href="https://support.zimbra.com/" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">Support
Portal</a> | <a href="https://www.zimbra.com/support/support-offerings/" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">Support
Offering</a><br>
</span></span></div>
<div><span style="font-size:10pt"><span style="font-family:'arial' , 'helvetica' , sans-serif"><span style="font-size:9pt;font-family:'verdana' , 'helvetica' , sans-serif">Manager
Assistance: <span class="Object" id="OBJ_PREFIX_DWT475_ZmEmailObjectHandler"><span class="Object" id="OBJ_PREFIX_DWT512_ZmEmailObjectHandler"><a href="mailto:zimbra-escalation@synacor.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">zimbra-escalation@synacor.com</a></span></span></span><span style="color:rgb( 15 , 194 , 239 )"><br>
</span></span></span></div>
<span style="font-size:9pt"><span class="Object" id="OBJ_PREFIX_DWT408_ZmEmailObjectHandler"><span class="Object" id="OBJ_PREFIX_DWT383_ZmEmailObjectHandler"><a href="mailto:zimbra-escalation@synacor.com" rel="noopener nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><span style="font-size:9pt"><span style="font-family:'verdana' , 'helvetica' , sans-serif"></span></span></a></span></span></span><span style="color:rgb( 51 , 102 , 153 )"><span class="Object" id="OBJ_PREFIX_DWT902_ZmEmailObjectHandler"></span></span><span style="font-size:10pt"></span><span style="color:rgb( 0 , 0 , 0 );font-size:10pt"><a href="http://www.zimbra.com/" style="color:rgb( 0 , 0 , 0 )" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><span style="font-family:'arial' , 'helvetica' , sans-serif"><span style="color:rgb( 51 , 102 , 255 )"></span></span></a></span><br>
</div>
</div>
</div>
</div>
<div><br>
</div>
<hr id="zwchr">
<div><b>From: </b>"Zimbra Support" <a href="mailto:support@zimbra.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><support@zimbra.com></a><br>
<b>To: </b>"Vixxk Dhxxde" <a href="mailto:vdhande@zimbra.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><vdhande@zimbra.com></a><br>
<b>Cc: </b>"Zimbra Support" <a href="mailto:support@zimbra.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><support@zimbra.com></a><br>
<b>Sent: </b>Tuesday, June 11, 2019 1:55:33
PM<br>
<b>Subject: </b>Re: Case 00847700: PRES de
l'Université de Lorraine - Bug ZCS-6022
update?<br>
</div>
<div><br>
</div>
<div>*** UPDATED CASE: 00847700 ***<br>
Case Link: <a href="https://na87.salesforce.com/5001W00001VzVA2" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">https://na87.salesforce.com/5001W00001VzVA2</a><br>
Case Type: Possible Bug<br>
<br>
Summary:<br>
Case Summary: Case 00847700: PRES de
l'Université de Lorraine - Bug ZCS-6022
update?<br>
Case Severity Level: Severity-4<br>
Case Status: New<br>
Case Owner: <a href="mailto:vdhande@zimbra.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><span style="font-weight:bold">Caution: EmailHosting.cloud has detected a possible phishing attempt from "zimbra.com" claiming to be</span> <span style="font-weight:bold">Caution:
EmailHosting.cloud has detected a possible
phishing attempt from "zimbra.com"
claiming to be</span> vdhxxde@zimbra.com</a><br>
<br>
Product:<br>
Product: <br>
Version: <br>
Comment: <br>
<br>
Account:<br>
Account Name: PRES de l'Université de Lorraine
<br>
Support Level: Premier<br>
Contact Name: XXXXXX YYYYY <br>
Contact Email: <a href="mailto:zimbra-contact@univ-lorraine.fr" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">xxxxxxxxx@univ-lorraine.fr</a><br>
Last Modified Date: 6/11/2019<br>
Last Modified By: Vivek Dhande<br>
<br>
Case Description:<br>
Hello,<br>
<br>
We're seeing a lot of these messages in
mailbox.log. We're running ZCS <br>
8.8.11 P4.<br>
<br>
2019-06-11 08:56:38,142 INFO [Mobile] <br>
[<a href="mailto:name=xxxxxine.dalxxxi@univ-lorraine.fr;mid=541;oip=194.167.211.10;port=46050;ua=ZimbraWebClient" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">name=xxxxxine.dalxxxi@univ-lorraine.fr;mid=541;oip=194.167.211.10;port=46050;ua=ZimbraWebClient</a>
<br>
- FF67 (Win)/8.8.11_GA_3787;soapId=9739323;]
index - Caught <br>
ServiceException trying to compare ZimbraHit <br>
{"s":12184,"d":1556618842000,"l":"78670ffc-9952-4066-9947-69e46a836491:30597","cid":"78670ffc-9952-4066-9947-69e46a836491:-286480","f":"u","rev":517729,"id":"78670ffc-9952-4066-9947-69e46a836491:286480","su":"[iuxxxxwy-scolarite]
<br>
Demande de formation en étant
salarié","fr":"Bonjour, Je me permets de <br>
vous envoyer ce mail puisque je vais faire une
demande de formation <br>
auprès de votre université, et je suis salarié
<br>
...","cm":true,"e":[{"a":<a href="mailto:Alexxxxxxlix@consuel.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><span style="font-weight:bold">Caution: EmailHosting.cloud has detected a possible phishing attempt from "consuel.com" claiming to be</span> <span style="font-weight:bold">Caution:
EmailHosting.cloud has detected a possible
phishing attempt from "consuel.com"
claiming to be</span>
"Alexxxxxxlix@consuel.com"</a>,"d":"Alexandre","p":"Alexandre
<br>
ALIX","t":"f"}],"sf":"1"} to ZimbraHit <br>
{"s":7514,"d":1557940491000,"l":"78670ffc-9952-4066-9947-69e46a836491:30597","cid":"78670ffc-9952-4066-9947-69e46a836491:-290374","f":"u","rev":524326,"id":"78670ffc-9952-4066-9947-69e46a836491:290374","su":"[iuxxxxwy-scolarite]
<br>
Demande validation d'exonération partielle
dans mon compte","fr":"Je <br>
m'appelle karamoko SOXXXA, j'ai été accepté
dans votre université pour <br>
l'année académique 2019/2020 de la formation
DUT génie électrique et <br>
...","cm":true,"e":[{"a":<a href="mailto:karamxxxxxxxba12@gmail.com" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"><span style="font-weight:bold">Caution: EmailHosting.cloud has detected a possible phishing attempt from "gmail.com" claiming to be</span> <span style="font-weight:bold">Caution:
EmailHosting.cloud has detected a possible
phishing attempt from "gmail.com" claiming
to be</span> "karamxxxxxxxba12@gmail.com"</a>,"d":"Karamoko","p":"Karamoko
<br>
Sogoba","t":"f"}],"sf":"1"}<br>
<br>
Apparently, this is your internal bug
ZCS-6022. Can you please provide <br>
current resolution status for this bug and
steps to disable the logging <br>
of these lines (as we for sure don't want any
of these personal <br>
informations being recorded in our logs) ?<br>
<br>
Regards,<br>
Frédéric.<br>
<br>
-- <br>
Cordialement,<br>
<br>
Frédéric Nass<br>
Equipe Messagerie,<br>
Université de Lorraine.<br>
<br>
Last Case Comment:<br>
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