<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style>
</head>
<body dir="ltr">
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
It's true that the policy previously announced was to keep all support cases that resulted in a documented bug open until the bug was fixed.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
But that is no longer the policy.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
What I was told is that so many customers were opening cases for the same bug, it was getting difficult for Support to manage their ticket queues to deal with actual Support (break/fix) vs. Bug issues.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
So now the policy is to close a case once a bug has been documented. The customer is entitled to get the ZBUG-xxx or ZRFE-xxx (there's a different numbering scheme for ZeXtras Bugs; you should ask for the ZeXtras Case Number ZeXtras provides to Zimbra when
ZeXtras acknowledges a bug), but in my experience you sometimes have to ask for the bug or ZeXtras case number.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
I now have a text file with all of the bugs I track, along with the dates that the bug was acknowledged. Every month or two I open a Support Case asking for a status update on each of the bugs, which I then add to my text file. When a bug is fixed, I take
out the listing from my text file. Basically I'm just pasting my text file into the Support Case.<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
This means that every month or so, someone from Support is pinging someone from Engineering about bugs important to a customer.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
I've encouraged my on-premises professional services customers to do the same.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Hope that helps,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Mark<br>
</div>
<div>
<div id="Signature">
<div></div>
<div id="divtagdefaultwrapper" dir="ltr" style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
<p style="margin-top:0px; margin-bottom:0px"><strong>_________________________________________________</strong></p>
<p style="margin-top:0px; margin-bottom:0px"><strong>L. Mark Stone</strong><strong></strong><strong></strong><strong></strong><strong></strong><strong></strong><strong></p>
<div><span style="font-size:10pt"><strong></strong></span><br>
</div>
<div>Mission Critical Email LLC<br>
</div>
<div><em><span style="font-size:10pt"><strong>North America's Leading Zimbra VAR/BSP/Training Partner</strong></span></em></div>
<div><em><span style="font-size:10pt"><strong>For Companies With Mission-Critical Email Needs</strong></span></em></div>
<div><em><span style="font-size:10pt"><strong>Need more email security & compliance? Ask me about Mimecast!</strong></span></em></div>
</strong>
<p></p>
<p style="margin-top:0px; margin-bottom:0px"><br>
</p>
</div>
<div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0);">
<br>
<hr tabindex="-1" style="display:inline-block; width:98%;">
<b>From:</b> Users on behalf of Frédéric Nass<br>
<b>Sent:</b> Monday, April 27, 2020 1:19 PM<br>
<b>To:</b> Randy Leiker; users@lists.zetalliance.org<br>
<b>Subject:</b> Re: [Users] Fwd: Re: [zimbra-contact] Case 00847700: PRES de l'Université de Lorraine - Bug ZCS-6022 update?
<div><br>
</div>
</div>
<div class="rps_d76d">
<div>
<p>Hi Randy,</p>
<p>Do you suggest that I should open a support case to get un update on my support case they've just closed? What if they close this one and ask me to create another one to ask for the other one about the other one? And so on...<br>
</p>
<p>Sorry to sound sarcastic but this is INSANE. It's obvious that these people don't fix bugs and don't answer the questions. I'm a sys admin, so as everyone here, I've never closed a support case without providing actual help to my users.<br>
Oh yeah I forgot... I'm being professional.</p>
<p>We have opened many bugs by the past. I can vaguely remember one for which we got actual help (was LDAP related) and that was in 2014. The one regarding attachments being duplicated each time a Draft gets saved (that was fixed in the release notes only),
we reported this one like 2 years ago. The one with Gmail external agenda that reloads the whole webmail as if you pressed F5, we reported this one more than a year ago. Still not fixed. Any trainee would get this fixed in half a day!<br>
</p>
<p>We always do provide all necessary informations (full debug logs, thread dumps, stacks, etc.) for the devs to fix the bugs but they never fix anything.<br>
</p>
<p>Don't get me wrong, I'm an absolute fan of your Zeta call Summary that I read each week with attention, they give me a lot of informations, and I like how you guys Mark, Barry, Cine, Gary, and others... try to keep this product alive against Synacor, but
as a client, I expect a minimum of consideration when I ask for support.<br>
</p>
<p>I really hope you'll get things right. And hope that you'll be able to use my testimony in future Zeta calls because, yeah... I'm a customer.<br>
</p>
<pre class="x_moz-signature" cols="72">Cordialement,
Frédéric Nass
Direction du Numérique
Sous-direction Infrastructures et Services
Tél : 03.72.74.11.35</pre>
<div class="x_moz-cite-prefix">Le 27/04/2020 à 18:27, Randy Leiker a écrit :<br>
</div>
<blockquote type="cite">
<div style="font-family:arial,helvetica,sans-serif; font-size:12pt; color:#000000">
<div>Hi Frederic,<br>
</div>
<div><br>
</div>
<div>I received a nearly identical message from Zimbra during the overnight hours too related to a bug I had opened back in October 2019 related to a regression of an earlier bug, that was originally marked as fixed, related to duplicating inline images within
an email message being composed in the Zimbra Web Client.<br>
</div>
<div><br>
</div>
<div>At a Zimbra partner event back in late 2017, Zimbra Supported explained to partners that they wanted all bug reports submitted as support cases (rather than through Bugzilla), so they could manage the process of entering & tracking the bugs in their internal
ticket tracking system, Jira. They had also explained that they planned to close support cases after a bug had been confirmed, but not fixed, presumably to avoid having an ever growing number of open support cases from accumulating while the developers were
working through the bugs. Similar to what the email says that you included below, they encouraged us to open new support cases whenever we wanted an update on a bug.<br>
</div>
<div><br>
</div>
<div>Ironically, on last week's Zeta conference call, this policy was one of the things discussed and I was attempting to advocate that more transparency be introduced to the bug tracking and fixing process. For the details, refer to the Zeta call summary
I sent to this mailing list on April 22nd.<br>
</div>
<div><br>
</div>
<div>
<div>
<div>
<div><span style="color:rgb(255 ,102 ,0); font-weight:bold"><br>
Randy Leiker (</span><span style="font-weight:bold"> <span style="color:rgb(51 ,51 ,255); background-color:rgb(255 ,255 ,255)">
<a href="mailto:randy@skywaynetworks.com" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" class="x_moz-txt-link-abbreviated">randy@skywaynetworks.com</a></span>
<span style="color:rgb(255 ,102 ,0)">)</span></span><br>
<span style="color:rgb(0 ,0 ,153)">Skyway Networks, LLC</span><br>
<span style="color:rgb(0 ,0 ,153)"></span></div>
<div><span style="color:rgb(0 ,0 ,153)"><br>
</span></div>
</div>
</div>
</div>
<hr id="x_zwchr">
<div><b>From: </b>"Frédéric Nass" <a href="mailto:frederic.nass@univ-lorraine.fr" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" class="x_moz-txt-link-rfc2396E">
<frederic.nass@univ-lorraine.fr></a><br>
<b>To: </b>"users" <a href="mailto:users@lists.zetalliance.org" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" class="x_moz-txt-link-rfc2396E">
<users@lists.zetalliance.org></a><br>
<b>Sent: </b>Monday, April 27, 2020 4:03:57 AM<br>
<b>Subject: </b>[Users] Fwd: Re: [zimbra-contact] Case 00847700: PRES de l'Université de Lorraine - Bug ZCS-6022 update?<br>
</div>
<div><br>
</div>
<div>
<div class="x_moz-forward-container">Hi everyone,</div>
<div class="x_moz-forward-container"><br>
</div>
<div class="x_moz-forward-container">I just wanted to share our wonderfull Zimbra support experience with Synacor and the community.</div>
<div class="x_moz-forward-container"><br>
</div>
<div class="x_moz-forward-container">We opened a bug in June 2019, received no updates until today 10 months later (!) with support saying:</div>
<div class="x_moz-forward-container">- that the bug is still open,</div>
<div class="x_moz-forward-container">- that they will close the case (why??)<br>
</div>
<div class="x_moz-forward-container">- that if I ever want news in the future, I should raise a new case refering to this case (why would you close this case then?)<br>
</div>
<div class="x_moz-forward-container"><br>
</div>
<div class="x_moz-forward-container">Synacor, what kind of support is this? What happend to the "Customers come first. Period!" ?!<br>
</div>
<div class="x_moz-forward-container"><br>
</div>
<div class="x_moz-forward-container">Regards,</div>
<div class="x_moz-forward-container"><br>
</div>
<div class="x_moz-forward-container">Frédéric.<br>
</div>
<div class="x_moz-forward-container"><br>
-------- Message transféré --------
<table class="x_moz-email-headers-table" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Sujet : </th>
<td>Re: [zimbra-contact] Case 00847700: PRES de l'Université de Lorraine - Bug ZCS-6022 update?</td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Date : </th>
<td>Mon, 27 Apr 2020 03:43:12 -0400 (EDT)</td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">De : </th>
<td>Heera Sixxh (via zimbra-contact Mailing List) <a href="mailto:xxxxxxxxx@univ-lorraine.fr" target="_blank" rel="nofollow noopener noreferrer" data-auth="NotApplicable">
<xxxxxxxxx@univ-lorraine.fr></a><br>
</td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Répondre à : </th>
<td>Support <a href="mailto:support@zimbra.com" target="_blank" rel="nofollow noopener noreferrer" data-auth="NotApplicable">
<support@zimbra.com></a><br>
</td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Pour : </th>
<td>xxxxxxxxx <a href="mailto:xxxxxxxxx@univ-lorraine.fr" target="_blank" rel="nofollow noopener noreferrer" data-auth="NotApplicable">
<xxxxxxxxx@univ-lorraine.fr></a><br>
</td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Copie à : </th>
<td>Support <a href="mailto:support@zimbra.com" target="_blank" rel="nofollow noopener noreferrer" data-auth="NotApplicable">
<support@zimbra.com></a><br>
</td>
</tr>
</tbody>
</table>
<br>
<br>
<div style="font-family:'verdana' ,'helvetica' ,sans-serif; font-size:10pt; color:#000000">
<div style="font-family:'verdana' ,'helvetica' ,sans-serif; font-size:10pt; color:#000000">
Hello Frédéric, <br>
</div>
<div style="font-family:'verdana' ,'helvetica' ,sans-serif; font-size:10pt; color:#000000">
<br>
</div>
<div style="font-family:'verdana' ,'helvetica' ,sans-serif; font-size:10pt; color:#000000">
<div>
<div>Zimbra Support Team would like to informed you that the bug (<strong>ZCS-6022</strong>) associated to your case is still in an open status.
</div>
<div><br>
If you would like an update on the bug in the future, please raise a new case referring to this case number. Support will check the status and followup with you.<br>
This case will now be closed, and you may get a survey regarding the product - please share any feedback/comments. Your feedback is important for us to enhance the quality of the product.<br>
<br>
We appreciate your commitment to Zimbra. <span style="font-size:9pt"></span><br>
</div>
<div>
<div><br>
</div>
<div><span style="font-size:9pt">Regards, </span><br>
<span style="font-size:9pt">Heera Sixxh Korxxxa <br>
</span></div>
<div><span style="font-size:9pt"><span style="color:rgb(255 ,102 ,0)">Zimbra</span><span style="color:rgb(15 ,194 ,239)"><span class="x_Object" id="x_OBJ_PREFIX_DWT542_com_zimbra_url"><span class="x_Object" id="x_OBJ_PREFIX_DWT571_com_zimbra_url"></span></span>
| A SYNACOR PRODUCT </span></span></div>
<div><span style="font-size:9pt">Manager Assistance: <span class="x_Object" id="x_OBJ_PREFIX_DWT408_ZmEmailObjectHandler">
<span class="x_Object" id="x_OBJ_PREFIX_DWT543_ZmEmailObjectHandler"><span class="x_Object" id="x_OBJ_PREFIX_DWT572_ZmEmailObjectHandler"><a href="mailto:zimbra-escalation@synacor.com" target="_blank" rel="nofollow noopener
noreferrer nofollow noopener noreferrer
nofollow noopener noreferrer nofollow
noopener noreferrer nofollow noopener
noreferrer nofollow noopener noreferrer" data-auth="NotApplicable">zimbra-escalation@synacor.com</a></span></span>
<br>
</span></span></div>
<br>
<span style="font-size:9pt">You can find solutions to common issues on our wiki: <span class="x_Object" id="x_OBJ_PREFIX_DWT544_com_zimbra_url">
<span class="x_Object" id="x_OBJ_PREFIX_DWT573_com_zimbra_url"><a href="http://wiki.zimbra.com" target="_blank" rel="nofollow
noopener noreferrer nofollow noopener
noreferrer nofollow noopener noreferrer
nofollow noopener noreferrer nofollow
noopener noreferrer nofollow noopener
noreferrer" data-auth="NotApplicable">http://wiki.zimbra.com</a></span></span>
Satisfied customers are our top priority. </span><br>
<span style="font-size:small"><span style="font-size:9pt">Help us to help you! Logs and screenshots help a lot!
</span></span></div>
</div>
<br>
<hr id="x_zwchr">
<div><b>From: </b>"xxxxxxxxx" <a href="mailto:xxxxxxxxx@univ-lorraine.fr" target="_blank" rel="nofollow noopener noreferrer" data-auth="NotApplicable">
<xxxxxxxxx@univ-lorraine.fr></a><br>
<b>To: </b>"Support" <a href="mailto:support@zimbra.com" target="_blank" rel="nofollow noopener noreferrer" data-auth="NotApplicable">
<support@zimbra.com></a><br>
<b>Cc: </b>"xxxxxxxxx" <a href="mailto:xxxxxxxxx@univ-lorraine.fr" target="_blank" rel="nofollow noopener noreferrer" data-auth="NotApplicable">
<xxxxxxxxx@univ-lorraine.fr></a><br>
<b>Sent: </b>Tuesday, June 11, 2019 5:42:40 PM<br>
<b>Subject: </b>Re: [xxxxxxxxx] Case 00847700: PRES de l'Université de Lorraine - Bug ZCS-6022 update?<br>
</div>
<br>
<div>
<div>Hi,<br>
<br>
How can we avoid these lines from being recorded to mailbox.log ?<br>
<br>
Regards,<br>
Frédéric.<br>
<br>
<div class="x_moz-cite-prefix">Le 11/06/2019 à 11:39, Supportxxxxxxxxx (via Mailing List) a écrit :<br>
</div>
<blockquote>
<div id="x_zimbraEditorContainer" class="x_1" style="font-family:'verdana' ,'helvetica' ,sans-serif; font-size:12pt; color:rgb(0 ,0 ,0)">
<div>Hello,<br>
</div>
<div><br>
</div>
<div>
<p style="margin:0px">Zimbra Support Team would like to keep you informed that the bug associated to your case is still in an open status and the Support Team will continue monitoring the bug status.<br>
</p>
<p style="margin:0px"><br>
</p>
<p style="margin:0px">Another update will be sent to you in the following weeks.
</p>
<p style="margin:0px"><br>
</p>
<p style="margin:0px">For more information about the new bug process, please see <span class="x_nobr">
<a href="https://blog.zimbra.com/2018/05/zimbras-new-bug-fix-reporting-process/" target="_blank" rel="nofollow nofollow noopener
noreferrer nofollow noopener noreferrer" data-auth="NotApplicable">Zimbra New Bug Fix / Reporting Process<sup><img class="x_rendericon" alt="" width="7" height="7" border="0" align="absmiddle" src="https://wiki.corp.synacor.com/images/icons/linkext7.gif"></sup></a></span> posting.
</p>
<p style="margin:0px"><br>
</p>
<p style="margin:0px">If you have any questions, please reply to this case and the Support Team will followup with you.</p>
<p style="margin:0px"><br>
</p>
<p style="margin:0px">Thank you. We appreciate your commitment to Zimbra.Sincerely </p>
</div>
<div><br>
</div>
<div>
<div>
<div>
<div><br>
<span style="font-family:'verdana' ,'helvetica' ,sans-serif; font-size:9pt">Thanks & Regards,</span><br>
<strong><span style="font-family:'verdana' ,'helvetica' ,sans-serif; font-size:9pt"><span id="x_DWT346" class="x_ZmSearchResult"><span id="x_DWT360" class="x_ZmSearchResult">Vivek</span></span> Dhande</span></strong><br>
<span style="font-family:'verdana' ,'helvetica' ,sans-serif; font-size:9pt">Technical Support Engineer</span>
<div><a href="https://www.zimbra.com/" target="_blank" rel="nofollow noopener noreferrer
nofollow noopener noreferrer" data-auth="NotApplicable"><span style="font-size:10pt"><span style="font-family:'arial' ,'helvetica' ,sans-serif"><strong><span style="color:rgb(255 ,102
,0)">Zimbra</span></strong></span><span style="font-family:'arial' ,'helvetica' ,sans-serif"><span style="color:rgb(15 ,194 ,239)">
</span></span><span style="font-family:'arial' ,'helvetica' ,sans-serif"><span style="color:rgb(15 ,194 ,239)">| A
<strong>SYNACOR</strong> PRODUCT</span></span></span></a><span style="font-size:10pt"><span style="font-family:'arial' ,'helvetica' ,sans-serif"><span style="color:rgb(15 ,194 ,239)"></span></span></span></div>
<div><span style="font-size:10pt; color:rgb(0 ,51 ,0)"><span style="font-family:'arial' ,'helvetica' ,sans-serif"><a href="http://blog.zimbra.com/" target="_blank" rel="nofollow noopener
noreferrer nofollow noopener
noreferrer noopener" data-auth="NotApplicable">Blog</a>
| <a href="https://support.zimbra.com/" target="_blank" rel="nofollow noopener
noreferrer nofollow noopener
noreferrer noopener" data-auth="NotApplicable">
Support Portal</a> | <a href="https://www.zimbra.com/support/support-offerings/" target="_blank" rel="nofollow noopener
noreferrer nofollow noopener
noreferrer noopener" data-auth="NotApplicable">
Support Offering</a><br>
</span></span></div>
<div><span style="font-size:10pt"><span style="font-family:'arial' ,'helvetica' ,sans-serif"><span style="font-size:9pt; font-family:'verdana'
,'helvetica' ,sans-serif">Manager Assistance:
<span class="x_Object" id="x_OBJ_PREFIX_DWT475_ZmEmailObjectHandler"><span class="x_Object" id="x_OBJ_PREFIX_DWT512_ZmEmailObjectHandler"><a href="mailto:zimbra-escalation@synacor.com" target="_blank" rel="nofollow noopener
noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable">zimbra-escalation@synacor.com</a></span></span></span><span style="color:rgb(15 ,194 ,239)"><br>
</span></span></span></div>
<span style="font-size:9pt"><span class="x_Object" id="x_OBJ_PREFIX_DWT408_ZmEmailObjectHandler"><span class="x_Object" id="x_OBJ_PREFIX_DWT383_ZmEmailObjectHandler"><a href="mailto:zimbra-escalation@synacor.com" target="_blank" rel="noopener nofollow
noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable"><span style="font-size:9pt"><span style="font-family:'verdana'
,'helvetica' ,sans-serif"></span></span></a></span></span></span><span style="color:rgb(51 ,102 ,153)"><span class="x_Object" id="x_OBJ_PREFIX_DWT902_ZmEmailObjectHandler"></span></span><span style="font-size:10pt"></span><span style="color:rgb(0 ,0 ,0); font-size:10pt"><a href="http://www.zimbra.com/" target="_blank" rel="nofollow noopener noreferrer
nofollow noopener noreferrer" data-auth="NotApplicable" style="color:rgb(0 ,0 ,0)"><span style="font-family:'arial' ,'helvetica' ,sans-serif"><span style="color:rgb(51 ,102 ,255)"></span></span></a></span><br>
</div>
</div>
</div>
</div>
<div><br>
</div>
<hr id="x_zwchr">
<div><b>From: </b>"Zimbra Support" <a href="mailto:support@zimbra.com" target="_blank" rel="nofollow noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable">
<support@zimbra.com></a><br>
<b>To: </b>"Vixxk Dhxxde" <a href="mailto:vdhande@zimbra.com" target="_blank" rel="nofollow noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable">
<vdhande@zimbra.com></a><br>
<b>Cc: </b>"Zimbra Support" <a href="mailto:support@zimbra.com" target="_blank" rel="nofollow noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable">
<support@zimbra.com></a><br>
<b>Sent: </b>Tuesday, June 11, 2019 1:55:33 PM<br>
<b>Subject: </b>Re: Case 00847700: PRES de l'Université de Lorraine - Bug ZCS-6022 update?<br>
</div>
<div><br>
</div>
<div>*** UPDATED CASE: 00847700 ***<br>
Case Link: <a href="https://na87.salesforce.com/5001W00001VzVA2" target="_blank" rel="nofollow noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable">
https://na87.salesforce.com/5001W00001VzVA2</a><br>
Case Type: Possible Bug<br>
<br>
Summary:<br>
Case Summary: Case 00847700: PRES de l'Université de Lorraine - Bug ZCS-6022 update?<br>
Case Severity Level: Severity-4<br>
Case Status: New<br>
Case Owner: <a href="mailto:vdhande@zimbra.com" target="_blank" rel="nofollow noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable">
<span style="font-weight:bold">Caution: EmailHosting.cloud has detected a possible phishing attempt from "zimbra.com" claiming to be</span> vdhxxde@zimbra.com</a><br>
<br>
Product:<br>
Product: <br>
Version: <br>
Comment: <br>
<br>
Account:<br>
Account Name: PRES de l'Université de Lorraine <br>
Support Level: Premier<br>
Contact Name: XXXXXX YYYYY <br>
Contact Email: <a href="mailto:zimbra-contact@univ-lorraine.fr" target="_blank" rel="nofollow noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable">
xxxxxxxxx@univ-lorraine.fr</a><br>
Last Modified Date: 6/11/2019<br>
Last Modified By: Vivek Dhande<br>
<br>
Case Description:<br>
Hello,<br>
<br>
We're seeing a lot of these messages in mailbox.log. We're running ZCS <br>
8.8.11 P4.<br>
<br>
2019-06-11 08:56:38,142 INFO [Mobile] <br>
[<a href="mailto:name=xxxxxine.dalxxxi@univ-lorraine.fr;mid=541;oip=194.167.211.10;port=46050;ua=ZimbraWebClient" target="_blank" rel="nofollow noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable">name=xxxxxine.dalxxxi@univ-lorraine.fr;mid=541;oip=194.167.211.10;port=46050;ua=ZimbraWebClient</a>
<br>
- FF67 (Win)/8.8.11_GA_3787;soapId=9739323;] index - Caught <br>
ServiceException trying to compare ZimbraHit <br>
{"s":12184,"d":1556618842000,"l":"78670ffc-9952-4066-9947-69e46a836491:30597","cid":"78670ffc-9952-4066-9947-69e46a836491:-286480","f":"u","rev":517729,"id":"78670ffc-9952-4066-9947-69e46a836491:286480","su":"[iuxxxxwy-scolarite]
<br>
Demande de formation en étant salarié","fr":"Bonjour, Je me permets de <br>
vous envoyer ce mail puisque je vais faire une demande de formation <br>
auprès de votre université, et je suis salarié <br>
...","cm":true,"e":[{"a":<a href="mailto:Alexxxxxxlix@consuel.com" target="_blank" rel="nofollow noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable"><span style="font-weight:bold">Caution: EmailHosting.cloud has detected a possible
phishing attempt from "consuel.com" claiming to be</span> "Alexxxxxxlix@consuel.com"</a>,"d":"Alexandre","p":"Alexandre
<br>
ALIX","t":"f"}],"sf":"1"} to ZimbraHit <br>
{"s":7514,"d":1557940491000,"l":"78670ffc-9952-4066-9947-69e46a836491:30597","cid":"78670ffc-9952-4066-9947-69e46a836491:-290374","f":"u","rev":524326,"id":"78670ffc-9952-4066-9947-69e46a836491:290374","su":"[iuxxxxwy-scolarite]
<br>
Demande validation d'exonération partielle dans mon compte","fr":"Je <br>
m'appelle karamoko SOXXXA, j'ai été accepté dans votre université pour <br>
l'année académique 2019/2020 de la formation DUT génie électrique et <br>
...","cm":true,"e":[{"a":<a href="mailto:karamxxxxxxxba12@gmail.com" target="_blank" rel="nofollow noopener noreferrer nofollow
noopener noreferrer" data-auth="NotApplicable"><span style="font-weight:bold">Caution: EmailHosting.cloud has detected a possible
phishing attempt from "gmail.com" claiming to be</span> "karamxxxxxxxba12@gmail.com"</a>,"d":"Karamoko","p":"Karamoko
<br>
Sogoba","t":"f"}],"sf":"1"}<br>
<br>
Apparently, this is your internal bug ZCS-6022. Can you please provide <br>
current resolution status for this bug and steps to disable the logging <br>
of these lines (as we for sure don't want any of these personal <br>
informations being recorded in our logs) ?<br>
<br>
Regards,<br>
Frédéric.<br>
<br>
-- <br>
Cordialement,<br>
<br>
Frédéric Nass<br>
Equipe Messagerie,<br>
Université de Lorraine.<br>
<br>
Last Case Comment:<br>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
<div><br>
</div>
</div>
</div>
<br>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</body>
</html>