[Users] ownCloud Zimlet support calls on Github issue tracker, and suggest moving it to forums

[Guy CARRÉ]

 But how can we open new issue if you close the github one ?




----- Mail original ----- 

De: "Barry De Graaff" <barrydg at zetalliance.org> 
À: "Guy CARRÉ" <guycarre at free.fr> 
Cc: "Jay" <db at zextras.com>, users at lists.zetalliance.org 
Envoyé: Mercredi 4 Mai 2016 19:22:12 
Objet: Re: [Users] ownCloud Zimlet support calls on Github issue tracker, and suggest moving it to forums 

eh yes, so I have to check them both, no thank you!! Unless you want to answer faq's all the time, then you are more than welcome!! 

----- Original Message ----- 
From: "Guy CARRÉ" <guycarre at free.fr> 
To: "Barry De Graaff" <barrydg at zetalliance.org> 
Cc: "Jay" <db at zextras.com>, users at lists.zetalliance.org 
Sent: Wednesday, May 4, 2016 4:24:35 PM 
Subject: Re: [Users] ownCloud Zimlet support calls on Github issue tracker, and suggest moving it to forums 

Hi Barry, 

I think the issue tracker should remain open but open a dedicated topic in the Zimbra.Org forum 
could be a good idea. 

Regards, 

___________________________________ 
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| Guy CARRÉ | 
| ************* | 
| PostMaster - WikiMaster - SysAdmin | 
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----- Mail original ----- 

De: "Barry De Graaff" <barrydg at zetalliance.org> 
À: users at lists.zetalliance.org 
Cc: "Jay" <db at zextras.com> 
Envoyé: Mercredi 4 Mai 2016 13:11:35 
Objet: [Users] ownCloud Zimlet support calls on Github issue tracker, and suggest moving it to forums 

Hello All, 

It seems like the issue tracker for ownCloud Zimlet is MOSTLY use to ask how-to questions 
by people who refuse to read the manual. 

Lorenzo suggested, to open a forums section for it on Zimbra.org. 

I would like to propose to shut down the issue tracker on github for owncloud zimlet 
and put in the readme a redirect to the forums. 

+1 's and -1's please 



Regards, Barry 



From: info at barrydegraaff.tk 
To: lorenzo.milesi at yetopen.it 
Subject: RE: support issues on github 
Date: Wed, 4 May 2016 11:07:50 +0000 

Hello Lorenzo, 

I think its a good idea, also the new version of ownCloud Zimlet by ZeXtras was 
suggested to drop the github issue tracker. 

So I will suggest to them to close the issue tracker and move it to the forums. 

Barry 

> Date: Tue, 3 May 2016 14:55:26 +0200 
> From: lorenzo.milesi at yetopen.it 
> To: info at barrydegraaff.tk 
> Subject: support issues on github 
> 
> To avoid the frequent support issues (like this [1]) on github, what about explicitly state in the readme that support request should be opened on the new forums? If you think this could lead to confusion, because those zimlets are "unofficial", we could ask Jorge to open a new section. 
> 
> What do you think? 
> 
> [1] https://github.com/Zimbra-Community/owncloud-zimlet/issues/50#issuecomment-216159779 
> [2] https://forums.zimbra.org/viewforum.php?f=18 
> -- 
> Lorenzo Milesi - lorenzo.milesi at yetopen.it 
> 
> YetOpen S.r.l. - http://www.yetopen.it/ 
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