[Users] ownCloud Zimlet support calls on Github issue tracker, and suggest moving it to forums

[Barry De Graaff]

Hello All,

It seems like the issue tracker for ownCloud Zimlet is MOSTLY use to ask how-to questions
by people who refuse to read the manual.

Lorenzo suggested, to open a forums section for it on Zimbra.org. 

I would like to propose to shut down the issue tracker on github for owncloud zimlet
and put in the readme a redirect to the forums.

+1 's and -1's please



Regards, Barry



From: info at barrydegraaff.tk
To: lorenzo.milesi at yetopen.it
Subject: RE: support issues on github
Date: Wed, 4 May 2016 11:07:50 +0000

Hello Lorenzo,

I think its a good idea, also the new version of ownCloud Zimlet by ZeXtras was
suggested to drop the github issue tracker.

So I will suggest to them to close the issue tracker and move it to the forums.

Barry 

> Date: Tue, 3 May 2016 14:55:26 +0200
> From: lorenzo.milesi at yetopen.it
> To: info at barrydegraaff.tk
> Subject: support issues on github
> 
> To avoid the frequent support issues (like this [1]) on github, what about explicitly state in the readme that support request should be opened on the new forums? If you think this could lead to confusion, because those zimlets are "unofficial", we could ask Jorge to open a new section.
> 
> What do you think?
> 
> [1] https://github.com/Zimbra-Community/owncloud-zimlet/issues/50#issuecomment-216159779
> [2] https://forums.zimbra.org/viewforum.php?f=18
> -- 
> Lorenzo Milesi - lorenzo.milesi at yetopen.it
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